IMPORTANT MESSAGE

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Returns

Any product being returned to 4Secure, either by a distributor, dealer or an end user, for repair or replacement must be accompanied by a Customer Return Reference (CRR), which must be obtained by contacting 4Secure’s Customer Service Team on 0843 222 6007 or via techsupport@4-secure.com.

Please have the following details available when requesting a 4secure erase CRR:

  • 4Secure erase Part Number(s).
  • Brief description of the fault.
  • Return “Ship To” address, Point of Contact (PoC) and E-Mail address.

Important

All returns must be properly packed to avoid in-transit damage. Damage to 4Secure erase products due to improper packaging will not be covered by this warranty.

Product return packages must be labelled on the outside of the box using the 4Secure supplied returns label.

4Secure will apply its warranty policy and issue CRR numbers based on a review of the specific circumstances of each request.

4Secure will, at its sole discretion, determine if a product is valid for return to 4Secure or if another remedy is applicable. Actual credit or refund for any item returned to 4Secure will only be applied once the item has been received by 4Secure and approved to adhere to 4Secure’s Warranty and CRR policies.

CRR product(s) sent to 4Secure must be received within 30 days of the original CRR issue date. All products on each CRR must be shipped together.

Prior to returning defective product(s), contact a 4Secure Technical Support Specialist for problem analysis and replacement approval on 0843 222 6007 or via techsupport@4-secure.com.

4Secure fault, support and warranty technical support desks are manned Monday-Friday between the hours of 09:00-17:00 (excluding UK Public Holidays)

Faults identified and reported within the defined 4Secure support desk operating hours (Mon – Fri 09:00-17:00) will be acknowledged within 24hous of receipt.

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